The remote control was not working when my product was delivered.
Product support from NEWTRY was prompt, considering probably a 12 hour time difference between me in the U.S. and them in China.
The problem was corrected by their emailed instructions on how to re-do the communication "pairing" between the wireless remote control and the winch.
This did require that open the winch case to get to circuit board.
That was easy to do.
Works fine now.
The manual is very brief and with errors in English.
NEWTRY confirmed the manual is in error in stating the wireless remote uses infrared (IR) signals. No, it uses radio frequency (RF).
The manual could be better in English editing and also should include guidance on restoring the communication "pairing" as well as how to install (maintenance information) the supplied motor carbon brushes when the original ones wear out.
Now that I have been inside, it looks well built. I suspect the noise comes from the gear box and not the electric motor.
But the main point here is that product support was available promptly and they seemed very eager to please.
This winch made in China is available from other sellers and in different colors.
It does not seem to be a product exclusive to the company NEWTRY.
As far as I could find through internet searches, this is the only wireless controlled winch available.
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